Frequently Asked Questions

Here are the answers to the most common questions about TrueUPI.

General Questions

What is TrueUPI?

TrueUPI is India's leading UPI fraud detection and reporting platform. It helps users verify UPI IDs instantly, get real-time fraud alerts, and contribute to making digital payments safer. Our platform combines community reporting with advanced analytics to create a comprehensive safety net for UPI transactions.

How does UPI verification work?

Our UPI ID verification system checks the provided UPI ID against our database of reported fraudulent IDs and suspicious patterns. It uses machine learning algorithms to analyze transaction patterns, user reports, and other security parameters to provide instant results showing the safety status of the UPI ID. When you input a UPI ID, we provide a comprehensive risk assessment based on historical data and community feedback.

Is TrueUPI free to use?

Community UPI verification, fraud reporting, and basic Trust Score checks are free to start. Every registered user gets one free Know The UPI name verification. Paid Shield plans (from ₹299/mo) unlock additional fresh NPCI name checks, unlimited cached lookups, cluster intelligence, and higher TrueShield AI limits. See our pricing page for details.

What is the Know The UPI?

Know The UPI reveals a masked NPCI-registered account holder name behind a UPI ID (e.g. S**** K*****), plus linked UPI ID cluster counts. Full legal names are never shown publicly. Trust Score combines community reports, cluster signals, and verification data — it is informational, not a bank guarantee.

How can I report a fraudulent UPI ID?

You can report fraudulent UPI IDs through our report page. Simply provide the UPI ID, describe the fraudulent activity, and upload any supporting evidence like screenshots of conversations or transaction receipts. Our team will review and verify the report within 24-48 hours. Once verified, the UPI ID will be added to our database to warn other users and help protect the community.

What do I get for reporting fraud?

By reporting fraud, you contribute to making UPI payments safer for everyone in India. Your reports help build our community database of suspicious UPI IDs, which helps protect others from becoming victims of fraud. Active contributors are recognized on our community leaderboard, where top contributors earn recognition badges and higher trust scores based on the quality and accuracy of their reports.

Is my personal data safe with TrueUPI?

Yes, we take data privacy very seriously. We use advanced encryption and security measures to protect your personal information. All user data is encrypted both in transit and at rest. We do not share your personal information with third parties without your explicit consent, except when required by law. Please read our privacy policy for detailed information about how we collect, use, and protect your data.

How can I request deletion of my personal data?

You have the right to request deletion of your personal data from our platform. To submit a data deletion request:

  1. Send an email to support@aviyatechsolutions.com with the subject line "Data Deletion Request"
  2. Include your registered email address and any additional account identifiers
  3. Specify what data you want deleted (account information, reports, verification history, etc.)
  4. Provide a brief reason for the deletion request (optional)
We will process your request within 30 days and send you a confirmation once completed. Please note that some data may be retained for legal compliance purposes as outlined in our privacy policy. Community reports that help protect others may be anonymized rather than deleted to maintain the integrity of our fraud database.

What happens to my data after deletion?

After processing your data deletion request, we will permanently remove your personal information from our active systems. This includes:

  • Account profile and authentication data
  • Personal verification history and activity logs
  • Direct communications and support interactions
  • Analytics data linked to your account
However, certain data may be retained in anonymized form for statistical analysis and fraud prevention purposes. Any reports you've submitted that help protect the community will be anonymized but may remain in our database to continue protecting other users. We maintain secure backups for disaster recovery, but these will also be updated to reflect the deletion within 90 days.

How accurate is the fraud detection?

Our fraud detection system is highly accurate, using community reports, machine learning algorithms, and pattern analysis. We continuously refine our detection models based on new data and emerging fraud patterns. However, we recommend users to always exercise caution and verify through multiple sources before making significant transactions. Our system provides risk scores rather than absolute judgments, giving you information to make better decisions.

Platform & Usage Questions

Can I use TrueUPI on mobile devices?

Yes, TrueUPI is fully responsive and works seamlessly on all devices including smartphones, tablets, and desktop computers. We also have a Progressive Web App (PWA) for easy mobile access. The PWA can be installed on your home screen for quick access, providing a native app-like experience without requiring a separate download from app stores.

How do I create an account on TrueUPI?

You can create an account by clicking the "Sign Up" button and providing your email address and password. You can also sign up using your Google account for faster registration. Creating an account allows you to track your verification history, submit and manage fraud reports, build your community reputation, and receive personalized fraud alerts based on your transaction patterns and location.

What should I do if I encounter a suspected fraudulent UPI ID?

If you encounter a suspected fraudulent UPI ID, take these immediate steps:

  1. Do not make any payments to the suspicious ID
  2. Report it through our platform with details of the interaction
  3. If you've already made a payment, contact your bank immediately to attempt to reverse the transaction
  4. Report to cyber crime authorities using the official cyber crime portal
  5. Preserve all communication and evidence related to the interaction
Early reporting helps protect both you and other users from potential fraud.

How often is the fraud database updated?

Our fraud database is updated as new community reports are verified and processed. Risk assessments may incorporate patterns from aggregated report data. We do not guarantee real-time coverage of every UPI ID in India.

What is TrueShield AI?

TrueShield AI is TrueUPI's fraud prevention assistant at /guard. You can describe suspicious payment situations, verify UPI IDs in context, or upload screenshots before you pay. Guest users receive a limited number of free messages per day; signed-in users receive a higher daily limit.

How do rewards and the leaderboard work?

Signed-in users earn recognition for verified fraud reports and community contributions. Visit the leaderboard to see top contributors. Rewards reflect community participation, not financial payouts unless separately announced.

Can I access TrueUPI from anywhere in India?

Yes, TrueUPI is accessible from anywhere in India with an internet connection. The web app and PWA work on modern browsers. The interface is currently in English.